For All Programs-:
1) Technical support
Please email firstname.lastname@example.org if you have any issues. Please allow 2 business days for a reply, you will likely get a reply sooner.
2) Refund Policy:
Any items which include a live class or private session are considered non-refundable once the live class or private session has taken place, or after 14 days, whichever is sooner. If your package includes a physical product, the physical product must be returned in resaleable condition to receive the full refund, or a refund can be given less the cost of the physical product if requested in 14 days. To request a refund, simply forward this email receipt to email@example.com. After the 14 days, all sales are final. By purchasing this product, you agree not to request a refund after 14 days from date of purchase nor initiate a chargeback at any time.
3) Group online programs don’t include any 1:1 with Nicola unless your package includes 1:1 support. Please use the Private Facebook Group for questions.
Confidentiality is paramount in all group programs. If anyone is found to be breaking the confidentiality guidelines (such as sharing information outside the group) they will be removed and no refund will be given.
If you have qualified for a 1:1 call & you signed up through the Payment Plan then your call will take place after your payments are complete.
For 1:1 Private VIP Clients-:
- a) There is a ‘no refund’ policy in place for coaching services that have been delivered. By paying your invoice you are agreeing to paying in full and completing the agreed program within the time specified. The 3 month program will expire in 4 months, with any holidays taken being added on ( a maximum of 2 weeks from either party). The 6 month programs expire after 7 months.
- b) You will be guided to do the work that is necessary to obtain the success that you desire. It is up to you to do the work. You will receive expert guidance where necessary as well as supportive materials.
- c) Any ‘intellectual property’ supplied to you is for your use only and in not to be resold or reused without the permission of Nicola Salmon in any form.
4) Membership to group programs eg More Hedgehog Fertility. If in the unlikely event that at any time Nicola Salmon feels you are not a good fit for the group as a whole, you will be contacted and informed that you’ll be removed from the group without notice. You will be refunded for any time you haven’t been able to avail of the group.